PurityBags handbags are inspired by the original designer bags. There are many grades of replicas depending on the materials used and the workmanship. We have been in this business for many years and are always updating every detail to the even smallest one. We are committed to bringing you quality products at different price points. Make you spend much less money to buy brand designer products.
2. HOW AUTHENTIC LOOKING ARE YOUR BAGS?
Our bags are nearly identical to the real thing. 1:1 Counter Quality Mirror replicas. We were the first the introduce the so called AAAAA Premium handbags to the market 12 years ago.
Prices displayed on our website are in US dollars and include tax, which means that you do not have to pay tax when you receive your order.
Simply log in to your account to view the latest status. You can also utilize the Order Status link in your order confirmation email to keep track of the order as it moves along our processes. Also once the order is shipped, you will receive an email with the tracking details so you know when to expect the delivery.
You can trace your parcel by visiting the courier’s online tracking system and please note that it might take up to 24-48 hours for the courier to update the shipment status after the order is picked up.
Please contact our customer service team (service@puritybags.com) if you have any problem tracking your order.
5. WILL I BE ABLE TO EXCHANGE MY PURCHASE FOR ANOTHER STYLE?
Yes, size exchange is available under the condition that the item(s) is unused and still have the PurityBags tags attached.
A request for exchange can be made within 7 days of the delivery date. Please state the exchange reason and your desired size when contacting our customer service team.
Please be mindful that the buyer is responsible for all shipping fees (return and reship) plus the price difference for the size change and the return address will be provided after the exchange is confirmed by our team.
Once the exchange request is accepted by our team and the return address provided through email, customers must return the item back to us within 7 days with the return tracking number provided.
**Return of goods will not be accepted if the products/ boxes are damaged/ not in their original condition, or if the tags are removed.
6. CAN I AMEND OR CANCEL MY ORDER?
We’re sorry that once the order has been placed, we cannot amend the order details. However, If you have changed your mind about your purchase, you have the option to cancel it before the order was shipped by message us on our website for the cancel ation request.
7. WHAT IF THE PRODUCT I RECEIVED ARE DEFECT OR NOT THE PRODUCT I ORDERED?
We’re sorry to hear that the item did not meet your expectation. Please contact our customer service team (service@puritybags.com) so we can look into further details for you.Once we know the details of the problem, we will deal with the product replacement or full refund for you as soon as possible.
No, currently we can only process orders within the US, CA, UK, AUS, NZ, and EU(DE, FR, IT, AT).
9. WILL HOW DO I TRACK MY ORDER?
Simply log in to your account to view the latest status. You can also utilize the Order Status link in your order confirmation email to keep track of the order as it moves along our processes.
Once the order is shipped, you will receive an email with the tracking details so you know when to expect delivery.
You can trace your parcel by visiting the courier’s online tracking system and please note that it might take up to 24-48 hours for the courier to update the shipment status after the order is picked up.
Please contact our customer service team if you have any problem tracking your order
10. WHY HASN’T MY ORDER SHIPPED OUT?
All orders are handled and shipped out from our warehouses in Singapore. Please allow extra time for your order to be processed during holidays and sale seasons.
We process orders between Monday and Friday. Orders will be processed within 1-3 business days from the order date and shipped the next day after the processing day. Please note that we don’t ship on weekends.
If you need to change or cancel your order, please CONTACT US immediately. Once your order has been processed, we will be unable to make any changes.
If you just received a shipment notification please allow 1 to 2 working days for the tracking information to update
You have the option to cancel the order given that the order has not yet been shipped out (tracking number not yet updated).
Please contact us for the cancellation request.
12. CAN I CHANGE MY SHIPPING ADDRESS AFTER AN ORDER IS PLACED?
Once the order has been placed, we are not able to modify your shipping address.
However, if you believe that there has been a typo or missing information in the shipping address, please contact us and we will be happy to assist.
13. WHAT PAYMENT METHODS DO YOU ACCEPT?
We accept all Visa, Mastercard, American Express, Discover, and PayPal.
14. IS MY CREDIT CARD INFORMATION SECURE THROUGH THIS SITE?
YES! Your credit card information is protected with a secure SSL Certificate that encrypts all of your transactions through our site with industry-standard secure sockets layer (SSL) technology. If the online store accepts credit cards, rest assured that both your credit card information and personal information are protected.
15. HOW DO I RETURN MY PURCHASE?
If you are not satisfied with the good(s) you have received, you have the option to return the goods to us under the following return policy.
– Returns request will only be accepted within 30 days of the delivery date.
– The buyer will be responsible for all the shipping fee involved (original shipping fee and return postage are non-refundable).
– The goods being returned must be unused and in their original condition with the tags attached.
– Refund will be issued back to original payment method only.
Please contact us before returning us any product(s).
Once the return request is accepted by our team and the return address provided through email, customers must return the item back to us within 7 days with the return tracking number provided.
** Return of goods will not be accepted if the products/ boxes are damaged/ accessories not in their original condition, or if the tags are removed.
